Email Setup Instructions – Support Desk

The basic details you need to setup email client software to send and receive email through your new email server is as follows:

Username
Password
Incoming Server Name
Outgoing Server Name

Below you will find basic instructions for setting up new email accounts in Microsoft Outlook 2007. If you run into errors after setting your account up on your computer, check out our Troubleshooting tips.

If you use different email software, check the links at the bottom of these instructions or let us know. The essential information you will need for setting up email in any email software application is contained in steps 7-9 below and relates to the following: Server Type: POP3 Username: as specified Password: as specified Incoming Email Server: mail.domainname.com PORT: 110 [This is the default settings for most email clients] Outgoing Email Server: mail.domainname.com PORT: 587 [Note: this requires a default setting override] Outgoing Server settings: We use username and passsword authentication, same as incoming, but we do not use SSL1. Open Outlook.
2. On the Tools menu, select Account Settings. Note: If you don't see the Account Settings option - you are probably using an earlier version of Microsoft Office Outlook. If you are using an earlier version of Outlook, the following instructions can be used as a general guide only.
3. In the E-mail Accounts window, select New.
4. Select the radio button next to POP3 e-mail server (i.e. Microsoft Exchange, POP3, IMap or HTTP) and then click Next.
5. Choose the check box next to Manually configure server settings or additional server types. ...then Click NEXT
6. Chose the radio button next to Internet E-mail.
7. In the appropriate boxes, type the following information: Your Name: Your Email Address: Incoming Mail Server: mail.yourdomainname.com Outgoing mail server (SMTP): mail.yourdomainname.com Username: as specified Password: as specified then select "More Settings" Note: the above settings are the ones you will need regardless of the email software program you use to send and receive email.
8. In the Internet E-mail Settings window, select the "Outgoing Server" tab, then select the checkbox next to "My outgoing server (SMTP) requires authentication" and the radio button next to "Use same settings as my incoming mail server". ....
9. In the Internet E-mail Settings window, select the "Advanced" tab, and make sure you do NOT have the account setup to leave email on the server after download. Note: if you would like a larger capacity email account so you can store emails on the server for access from multiple devices, including mobile phones, at any time, ask us about an Exchange server.
10. Change the "outgoing server (SMTP):" to 587
11.....then select "OK", "Next" and "Finish", and finally "Close".
12. Send yourself a test message your new (and any other existing) account.

For more instructions on how to set up email accounts, check out these links:

Outlook 2003 - http://office.microsoft.com/en-us/outlook/HP030760001033.aspx
Outlook 2007 - http://office.microsoft.com/en-us/outlook/HA012316341033.aspx?pid=CH100776841033#4
Entourage 2004 - http://products.secureserver.net/email/email_entourage.htm
Or http://kb.mediatemple.net/questions/535/HOWTO:+Setup+email+in+Entourage

To keep your costs low, as a default we provide you a POP3 email account. This means that the mail account we have setup for you will act much like a mail drop box, in that you need to Delete mail from the server each time you Receive mail. If you do not delete mail from the server when you retrieve it into your local inbox, then the drop box will become full and will at some point stop accepting additional mail. This is the default setting for POP3 accounts in most email software applications so you should not need to change any settings. If you would like to store email on our server instead of on your local computer, contact us for pricing on additional storage capacity.